IRISH FAMILY RUN BUSINESS SINCE 2013
Frequently Asked Questions
I cannot make a purchase, the website is not working.
When you are buying online it is important to have latest updates on your computer. A common issue with not being able to complete an online transaction is outdated version of a browser or full browser memory. You can try to open our website in another browser (Internet Explorer, Google Chrome or Mozilla Firefox). Alternatively you can use a different computer.I have not received my item? What should I do?
We aim to ship all orders within 24 hours of purchase. Please allow 1 – 5 working days for the parcel to be delivered. Our courier provides a tracking number so you can easily track the shipping process. As soon as the item is sent out to you, you will receive an email with a tracking information and link to the website for tracking the order. If you have not received the item after 5 working days, please contact us at [email protected] so we can help you further.I saw a product in store but cannot see it on the website. Why?
Not all of our products available in store are also available online. Please contact us at [email protected] if you wish to place a special order online.If I am not at home when the courier arrives, what happens?
Once you placing an order, it is important to provide up to date contact details. In case a courier will miss you at home, they will try to contact you over the phone to re-arrange delivery. Also, a notice will be left at your door step.The product arrived but it is not suitable or damaged, how do I return it?
If you have received product which is significantly not as described, please let us know on [email protected] so we can investigate further.What happens if I don’t want the product anymore?
When you purchase online, we are happy for you to return the product within 7 days of delivery, provided goods are returned unused, unopened and in their original condition. Please contact [email protected] if you wish to return a product. We are unable to refund goods that have been used, opened or not in original condition. Any breakages or damage must be reported within 24 hours of delivery.Which countries do you ship to and what are the charges?
We are currently shipping to the countries listed in the table below:Customers in Ireland and Northern Ireland can avail of FREE shipping when you spend €50 or more*!
| Weight | Cost of shipping | Delivery | |
|
Republic of Ireland |
(up to 30kg) | €4.75 | 1-2 days |
|
Northern Ireland |
(up to 20kg) | €7.00 | 1-2 days |
| Uk (other) | (up to 20kg) | €7.00 | 2–4 days |
| Austria, Belgium, Denmark, France, Germany, Netherlands, Portugal, Slovakia, Spain, Sweden, Switzerland | (up to 5kg) | €11.00 | 4 – 10 days |
