Frequently Asked Questions
[email protected] so we can help you further.
We aim to ship all orders within 24 hours of purchase. Please allow 1 – 5 working days for the parcel to be delivered. Our courier provides a tracking number so you can easily track the shipping process. As soon as the item is sent out to you, you will receive an email with a tracking information and link to the website for tracking the order. If you have not received the item after 5 working days, please contact us at
[email protected] if you wish to place a special order online.
Not all of our products available in store are also available online. Please contact us at
[email protected] so we can investigate further.
If you have received product which is significantly not as described, please let us know on
[email protected] if you wish to return a product. We are unable to refund goods that have been used, opened or not in original condition. Any breakages or damage must be reported within 24 hours of delivery.
When you purchase online, we are happy for you to return the product within 7 days of delivery, provided goods are returned unused, unopened and in their original condition. Please contact Customers in Ireland and Northern Ireland can avail of FREE shipping when you spend €50 or more*!
Weight | Cost of shipping | Delivery | |
Republic of Ireland |
(up to 30kg) | €4.75 | 1-2 days |
Northern Ireland |
(up to 20kg) | €7.00 | 1-2 days |
Uk (other) | (up to 20kg) | €7.00 | 2–4 days |
Austria, Belgium, Denmark, France, Germany, Netherlands, Portugal, Slovakia, Spain, Sweden, Switzerland | (up to 5kg) | €11.00 | 4 – 10 days |